FAQS

1. WHERE ARE YOU BASED?

we are based in singapore.

2. WHAT KIND OF MATERIALS DO YOU USUALLY USE?

we typically use mainly cardstocks for most of the crafts, and paper with heavier weight where necessary. other materials include decoratives such as ribbons, lace, beads, and many more!

3. HOW LONG DOES IT TAKE TO COMPLETE AN ORDER REQUEST?

it really depends on your customisation requests and needs. we strive to complete all orders asap within the deadline given to us. it is also subjected to any time required to source for materials.

4. HOW LONG IN ADVANCE DO I HAVE TO PLACE MY ORDERS?

we recommend you to submit your order requests at least 1 to 2 weeks prior to your preferred date of collection.

6. WHEN CAN I RECEIVE MY COMPLETED ORDER?

as soon as we complete them! we will inform you once your item is ready for collection.

7. WHAT ARE THE MODES OF PAYMENT AVAILABLE?

you may make payment via paynow or bank transfer, or cash upon collection. for paynow & bank transfers, payment details will be provided upon order confirmation.

5. IS MY CUSTOMISATION ORDER CONFIRMED UPON SUBMISSION OF THE ORDER REQUEST FORM?

no. they are meant to raise a request to us, and will only be confirmed through contact via whatsapp, email or telegram. your order will be confirmed after a discussion on your customisation requests (where applicable). should we be unable to accept your order request, you will be informed accordingly.

8. WHEN DO I HAVE TO MAKE PAYMENT?

we collect most payments as confirmation of order and to secure our schedule for your customisation request, unless otherwise specified by us.

9. AM I ALLOWED TO CANCEL MY ORDER?

cancellation fees may apply for any cancellation of confirmed orders.

10. I DON'T LIKE THE FINAL PRODUCT, CAN I GET A REFUND?

we are sorry to hear that. however, we apologise that unfortunately, we are unable to provide refunds. nevertheless do share with us the reason behind & we will try our best to rectify the situation.

11. HOW DO I RECEIVE MY ITEM?

currently, all orders are to be collected via meet-up. due to the delicateness of our crafts, we are still exploring other ways to send your orders to you!

13. HOW DO I SEND THE PHOTOS FOR CUSTOMISATION?

you will be given the instructions during discussion via whatsapp, email or telegram. we strongly recommend sending the photos via email to maintain the quality of photos.

15. I REALLY LIKE YOUR WORK, IS THERE ANY WAY I CAN ORDER EVEN THOUGH I AM BASED OVERSEAS?

we are always open for discussion. kindly contact us so that we may work something out!

16. WHY ARE YOUR CRAFTS PRICED HIGH?

THE PRICE STATED COVERS ALL NECESSARY COSTS INCLUDING GOOD-QUALITY MATERIALS. WE STRIVE TO DELIVER QUALITY & AESTHETICS THAT ARE VALUE-FOR-MONEY. 

12. WHERE ARE THE MEET-UPS HELD & IS THERE A FEE?

as much as possible, we try not to charge you for the meet-up collections. however, we seek a compromise on meeting at a place that is convenient for both of us at the best time as we understand time is very precious to everyone alike!

14. DO YOU ACCEPT INTERNATIONAL ORDERS?

we appreciate your kind interest! unfortunately, at this moment, we are still working out our plans for international orders. 

singapore

© 2020 by BRASEL Seng,

EMBRAYCE CRAFTS | by EMBRAYCE STUDIO

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